The Department of Employment and Labour is inviting applications for Inbound Agents to join the Compensation Fund in Pretoria. This opportunity is particularly suitable for job seekers who have completed Grade 12 and are looking to enter the public service, as no previous work experience is required.
The appointed candidates will work in a contact centre environment, assisting customers with enquiries, capturing Compensation for Occupational Injuries and Diseases (COID) claims, and supporting the delivery of efficient customer services.
The position offers a salary of R280 278 per annum, and applications must be submitted by 18 September 2026.
Inbound Agents Vacancy Overview
- Employer: Department of Employment and Labour
- Position: Inbound Agents
- Reference Number: HR 5/1/2/3/28
- Centre: Compensation Fund, Pretoria
- Salary: R280 278 per annum
- Minimum Qualification: Grade 12 / NQF Level 4
- Experience: No experience required
- Closing Date: 18 September 2026
Who Can Apply?
The position is open to candidates who hold a Grade 12 Certificate or an equivalent qualification at NQF Level 4.
No previous work experience is required, making this an attractive entry-level opportunity for qualifying applicants who want to build experience in customer service, administration and the public sector.
Candidates should also be able to communicate effectively, listen to customers, capture information accurately and resolve or appropriately handle enquiries.
Knowledge Required
Applicants should have an understanding of legislation, policies, procedures and processes relevant to the public service and Compensation Fund environment.
Knowledge areas include:
- Public Finance Management Act (PFMA)
- Compensation for Occupational Injuries and Diseases Act (COIDA)
- Protection of Personal Information Act (POPIA)
- Promotion of Access to Information Act (PAIA)
- Public Service Act
- Labour Relations Act
- National Treasury Regulations
- Call centre and digital systems
- Call management
- Query management
- Stakeholder development and management
- Compensation Fund policies, procedures and processes
- Contact centre vision and objectives
- Contact centre performance requirements
- Customer service
- Batho Pele Principles
- Customer care processes and procedures
The Department has indicated that there are no additional legislative requirements for this position.
Skills and Competencies
Successful candidates should have skills that enable them to work effectively in a customer-facing contact centre environment.
Important competencies include:
- Data collection and capturing
- Call management
- Active listening
- Critical thinking
- Innovative thinking
- Quality assurance
- Customer service
- Service delivery innovation
- Communication
- Problem-solving
- Professional handling of customer enquiries
Applicants should be comfortable communicating with members of the public and handling different types of enquiries in a courteous and professional manner.
Duties and Responsibilities
The successful candidates will contribute to the day-to-day operations of the Compensation Fund’s contact centre.
Attend to Customer Queries
Inbound Agents will respond to customer enquiries received through the Compensation Fund’s inbound service channels. They will provide appropriate information and assistance while ensuring that enquiries are handled professionally.
Register and Capture COID Claims
The appointed employees will register and accurately capture Compensation for Occupational Injuries and Diseases claims on the relevant operational systems.
Accuracy and attention to detail will be important because the role involves handling customer and claims-related information.
Participate in Process Improvement
Employees will participate in initiatives designed to improve processes, customer service, operational efficiency and overall service delivery.
Salary and Location
The successful applicants will receive a salary of:
R280 278 per annum
The positions are based at the Compensation Fund in Pretoria.
How to Apply
Interested applicants must submit their applications using the email address provided for the vacancy.
Application Email: [email protected]
Applications should be directed to:
Sub-Directorate: Human Resources Planning Practices and Administration
Applicants must ensure that they follow the application instructions contained in the official vacancy advertisement and clearly quote the reference number:
HR 5/1/2/3/28
Applications should be submitted before the closing date. Late applications may not be considered.
Closing Date
The closing date for the Inbound Agents vacancy is:
18 September 2026
Eligible applicants are encouraged to submit their applications well before the deadline to avoid problems that could arise from last-minute submissions.
Employment Equity
The Department of Employment and Labour indicates that, in accordance with its employment equity considerations for this vacancy, preference will be given to persons with disabilities, Indian applicants and White applicants.
Applicants should carefully review the official vacancy requirements and employment equity provisions before submitting their applications.
Enquiries
For further information about the vacancy, applicants can contact:
Ms W Semahla
Cell: 064 965 8737
Why Apply for This Opportunity?
The Inbound Agents position provides an opportunity for Grade 12 applicants without previous work experience to enter a government working environment.
The successful candidates can gain practical exposure to customer service, contact centre operations, claims administration, data capturing and public service procedures. These skills can also contribute to future career development in administration and customer-focused roles.
Final Thought
The Department of Employment and Labour Inbound Agents vacancy is an entry-level opportunity for suitably qualified Grade 12 candidates who want to begin a career in the public service.
With no previous experience required and a salary of R280 278 per annum, the position may be worth considering for job seekers who meet the minimum requirements and are interested in customer service and administrative work.
Eligible applicants should submit their applications using the prescribed email address and quote reference number HR 5/1/2/3/28 before the 18 September 2026 deadline.
