The Gauteng Department of Health is inviting applications for a Client Information Clerk Level 5 position at Heidelberg Hospital in Gauteng. The vacancy is based within the Quality Assurance Directorate and offers an opportunity for a suitable candidate to work in a public healthcare environment.
The position may suit applicants who have Grade 12, computer literacy and strong communication skills. The successful candidate will support activities involving patient complaints, patient experience information, administrative records and quality assurance services.
One Client Information Clerk position is available, with a salary of R237 453 per annum plus applicable benefits.
Applications must be submitted online before the closing date of 11 September 2026.
Department of Health Client Information Clerk Vacancy Overview
- Employer: Gauteng Department of Health
- Position: Client Information Clerk Level 5
- Directorate: Quality Assurance
- Number of Posts: 1
- Reference Number: refs/056416
- Location: Heidelberg Hospital, Gauteng
- Salary: R237 453 per annum plus benefits
- Closing Date: 11 September 2026
About the Client Information Clerk Position
The Client Information Clerk will support Heidelberg Hospital in managing information related to patient experience, complaints and quality assurance activities.
The role requires accurate handling of information and administrative records. The successful candidate will interact with patients, visitors and hospital employees while assisting with complaint-related processes.
The position therefore requires a professional approach, good communication and the ability to handle sensitive information appropriately.
Minimum Requirements
Applicants must meet the following requirements:
- Grade 12.
- Computer literacy.
- Knowledge of Microsoft Office.
- Good verbal and written communication skills.
- Ability to communicate with people at different levels.
- Good customer service skills.
- Ability to organise and plan work effectively.
- Ability to work under pressure.
- Ability to work independently.
- Ability to work effectively as part of a team.
- Ability to manage conflict appropriately.
- Ability to act with tact and discretion.
- Self-motivation.
- Professional approach to work.
Applicants should also be prepared to undergo medical surveillance where this is required as an inherent condition of the position.
Duties and Responsibilities
The successful Client Information Clerk will provide administrative support to the Quality Assurance Directorate and assist with patient experience activities.
Managing Patient Complaints
A key part of the position involves supporting the hospital’s complaint management processes.
Responsibilities include:
- Capturing complaints manually and electronically.
- Recording outcomes of complaints.
- Assisting with the handling and resolution of complaints.
- Ensuring complaint information is maintained accurately.
- Supporting processes that allow patients to express their perceptions, opinions and experiences regarding services provided by the hospital.
Accurate complaint information can help the hospital identify areas where services may need improvement.
Safekeeping of Documents and Records
The Client Information Clerk will assist with the proper management of documents associated with complaints and patient safety incidents.
Duties include:
- Safeguarding documents relating to complaints.
- Safeguarding records relating to patient safety incidents.
- Assisting with the safe keeping of relevant patient clinical records.
- Maintaining information according to applicable workplace procedures.
Confidentiality and careful handling of records are important aspects of this responsibility.
Meetings and Patient Experience Activities
The successful candidate will provide administrative assistance for meetings and activities relating to patient experience.
Responsibilities include:
- Assisting with meetings relating to complaints.
- Assisting with Patient Experience of Care Survey meetings.
- Taking minutes during relevant meetings.
- Preparing meeting minutes and related documentation.
- Attending meetings approved by the supervisor.
Good writing and organisational skills will help the employee manage these responsibilities effectively.
General Administrative Responsibilities
The position also involves following established administrative procedures and reporting requirements.
The successful candidate will:
- Follow workplace policies and procedures.
- Comply with applicable reporting timelines.
- Participate in approved training and development programmes.
- Attend approved training sessions.
- Keep informed about hospital activities and services.
- Understand the different areas within Heidelberg Hospital to help direct patients and visitors correctly.
- Participate in the Performance Management and Development System.
The Performance Management and Development System includes annual contracting, mid-year reviews and final assessments.
Skills Needed for the Position
The Client Information Clerk will regularly interact with patients, visitors, hospital staff and other members of the public.
Applicants should therefore have strong interpersonal and communication skills and be able to deal with enquiries in a professional manner.
The ability to remain calm and respectful when handling complaints is also important. Candidates should be able to listen carefully, record information accurately and maintain confidentiality when dealing with sensitive matters.
Computer literacy and good organisational skills will further assist the successful candidate in managing records and administrative information.
Salary and Benefits
- The Client Information Clerk position is classified at Salary Level 5.
- The successful candidate will receive:
- R237 453 per annum plus applicable Public Service benefits.
- The remuneration will be administered according to the applicable conditions of service for the South African Public Service.
Documents Required
Applicants must provide the information and documentation required as part of the application process.
The application should include:
- A fully completed and signed new Z83 application form.
- A detailed and updated CV.
The Z83 application form can be obtained from a Public Service Department or through the Department of Public Service and Administration.
Applicants should ensure that all relevant sections of the form are completed correctly before submitting the application.
Applications that do not include the required Z83 form and detailed CV may not be considered.
Shortlisted candidates will be contacted by the Human Resources Unit and may be required to provide certified copies of qualifications and other relevant documents that are not older than six months on or before the interview date.
Applicants who hold foreign qualifications must provide an evaluation certificate issued by the South African Qualifications Authority (SAQA).
Screening and Verification
Shortlisted or recommended candidates may be subjected to Personnel Suitability Checks before an appointment is made.
The verification process may include:
- Criminal record checks.
- Citizenship verification.
- Qualification verification.
- Company directorship checks.
- Social media checks.
- Financial record checks.
- Reference checks.
Where required, the recommended candidate may also undergo medical surveillance in accordance with occupational health and safety requirements.
Who Can Apply?
This opportunity may be suitable for applicants who have Grade 12 and are interested in healthcare administration, customer service and patient experience.
Candidates should have good computer skills and be comfortable working with members of the public and hospital employees.
Applicants who can maintain confidentiality, manage administrative information accurately and communicate professionally may be well suited to the position.
How to Apply for the Client Information Clerk Vacancy
Applications must be submitted online through the Gauteng Government e-Recruitment portal.
Applicants should search for the vacancy using reference number:
refs/056416
The online application portal is available through the Gauteng Government recruitment system.
Applicants should ensure that their application contains accurate information and that the required Z83 form and CV are provided.
The Gauteng Department of Health will not accept hand-delivered, faxed or emailed applications for this vacancy.
Applicants experiencing technical difficulties with the online application process may contact:
Important Notice to Applicants
Applicants should be aware that the Gauteng Department of Health does not require candidates to make payments when applying for advertised government vacancies.
Job seekers should be cautious of individuals or organisations requesting money in exchange for assistance with securing employment.
The Department also reserves the right not to fill an advertised position.
Closing Date
The closing date for the Department of Health Client Information Clerk Level 5 vacancy at Heidelberg Hospital is:
11 September 2026
Applicants are encouraged to complete their applications before the deadline to avoid possible technical or submission problems.
Enquiries
For enquiries regarding the vacancy, applicants can contact:
Mr FEW Ngondeka
Telephone: (016) 341 1100
Applicants should use the enquiry contact for questions relating to the advertised position while following the official online application procedure.
Final Thoughts
The Department of Health Client Information Clerk vacancy at Heidelberg Hospital provides an opportunity for a Grade 12 holder to work in a public healthcare administration environment.
The position combines customer service, complaint management, record keeping, meeting support and quality assurance administration. It may therefore suit candidates who are organised, computer literate and comfortable communicating with patients, visitors and staff.
Interested applicants should ensure that they meet the requirements, prepare a detailed CV and completed Z83 form, and submit their application online using reference number refs/056416 before 11 September 2026.
