Client Service Executive

Penuel’s Investment is inviting applications from qualified professionals for the position of Client Service Executive in Dar es Salaam. This opportunity is ideal for individuals with experience in client relations, event coordination, and corporate event management who are passionate about delivering outstanding customer experiences.

The successful candidate will play a key role in managing client relationships, coordinating event activities, and ensuring every project is delivered to the highest standards. Applications must be submitted by 24 July 2026.

About Penuel’s Investment

Penuel’s Investment is an events management company with over 10 years of experience providing world-class event solutions for corporate organizations, government institutions, conferences, exhibitions, and other professional events. The company is recognized for delivering quality services while maintaining strong relationships with its clients.

Position Details

• Position: Client Service Executive
• Location: Dar es Salaam, Tanzania
• Application Deadline: 24 July 2026

Responsibilities

• Serve as the primary point of contact for clients throughout the event planning process.
• Understand client requirements and provide regular updates to ensure satisfaction.
• Maintain the company’s master events calendar to optimize scheduling and resource allocation.
• Prepare event proposals, quotations, budgets, contracts, and presentations in collaboration with operations and finance teams.
• Conduct quality assurance by ensuring event installations meet agreed specifications.
• Supervise event staff and assign responsibilities during event execution.
• Coordinate with the operations team by providing client briefs, schedules, and vendor confirmations.
• Communicate client requests to internal teams and ensure timely follow-up.
• Resolve unexpected issues professionally throughout event planning and execution.
• Maintain customer relationship management (CRM) records and prepare weekly management reports.

Qualifications Required

• Bachelor’s degree in Marketing, Public Relations, Mass Communication, Tourism, or a related field.
• Two to three years of experience in client service, account management, hospitality, or a similar role.
• Previous experience coordinating corporate events, conferences, and exhibitions.
• Strong written and verbal communication skills in both English and Swahili.
• Excellent negotiation and customer service skills.
• Proficiency in Microsoft Office, Google Sheets, and CRM applications.
• Ability to manage multiple projects simultaneously and meet tight deadlines.
• Strong interpersonal, analytical, and organizational skills.
• High level of attention to detail and problem-solving ability.

Ideal Candidate

• Passionate about delivering exceptional customer experiences.
• Excellent event coordination and organizational skills.
• Able to work effectively in a fast-paced environment.
• Comfortable handling multiple clients and projects at the same time.
• Committed to maintaining high professional standards and building lasting client relationships.

How to Apply

Interested candidates should submit:

• An updated CV in PDF format.

Applications should be sent via email to [email protected].

The application deadline is 24 July 2026. Only shortlisted candidates will be contacted for the next stage of the recruitment process.